Cancellations:
If you need to cancel an order that has not yet been shipped, please complete our cancellation form here. Orders are considered shipped once a tracking number is assigned and the item is loaded onto a FedEx truck, which may occur up to 2 hours before the tracking information is emailed to you. Unfortunately, orders that have been shipped cannot be canceled or changed. If a shipped order is refused or returned to sender, a restocking fee will be charged upon the item's return to our facility.
Should your cancellation request be successful, your order will be closed, and a refund initiated. Please note, refunds may take 3-5 business days to be processed and returned to your account.
Address Changes:
Keenz is not responsible for errors in shipping addresses entered during checkout. If your order has not been shipped, you can request an update to your shipping address by filling out our order change form here. Unfortunately, shipped orders cannot be altered. However, if your order has already been shipped, we recommend contacting the carrier directly as listed in your shipping confirmation email. They may be able to assist with rerouting your package while it is in transit.
Order Changes:
We cannot accommodate partial changes or cancellations. If you need to modify your order (aside from address changes), the entire order must be canceled provided it has not yet been shipped or assigned a tracking number. To cancel an unshipped order, please use our cancellation form here. Upon cancellation, a refund will be processed, which could take 3-5 business days. Afterward, you may place a new order with the correct items or details.
For any additional assistance or questions, please don't hesitate to reach out to our support team.